Post by jxrdon on Jun 10, 2021 6:05:01 GMT
Refund Requests are basically our way of compensating the player if he loses his stuff because of one of the following reasons:
Losing any IG item due to rulebreaking (Must be confirmed by an admin IG or in a forum report)
Losing any IG item due to a confirmed bug (If the bug wasn't confirmed, it'll be up to the staff team to approve/deny the request).
Losing any IG item due to staff mistakes/false ajails, bans, etc...
Items will not be refunded in the following cases:
Lose of IG items due to bug abusing.
Lose of IG items due to a IC situation (Unless rulebreaking was involved).
Lose of IG items due to a justified ban/ajail.
The loss of the item is more than 30 days old.
I expect all refund requests to have sufficient proof, which is classified as the following:
An unedited screenshot with timestamp.
An unedited video.
A "/time" stamp located in the screenshot.
If you have edited screenshots/videos, you can still post them, although do keep in mind that the admin will base his answer on his understanding of the scene and will be able to deny your request if he believes the proof isn't 'legit' or isn't good enough.
If you can't find your refund request, it was probably moved to the pending section if an admin has replied to it or to the archive if it was accepted/Denied.
Please use the format below to send in your requests:
Subject: [Discord Name] [Item you want refunded]
Content:
UCP / Login Name:
Character Name:
Items & Amount Lost
Exact time and date:
Reason:
Evidence:
Any refund request for an amount worth less than $5000 will be denied.
Losing any IG item due to rulebreaking (Must be confirmed by an admin IG or in a forum report)
Losing any IG item due to a confirmed bug (If the bug wasn't confirmed, it'll be up to the staff team to approve/deny the request).
Losing any IG item due to staff mistakes/false ajails, bans, etc...
Items will not be refunded in the following cases:
Lose of IG items due to bug abusing.
Lose of IG items due to a IC situation (Unless rulebreaking was involved).
Lose of IG items due to a justified ban/ajail.
The loss of the item is more than 30 days old.
I expect all refund requests to have sufficient proof, which is classified as the following:
An unedited screenshot with timestamp.
An unedited video.
A "/time" stamp located in the screenshot.
If you have edited screenshots/videos, you can still post them, although do keep in mind that the admin will base his answer on his understanding of the scene and will be able to deny your request if he believes the proof isn't 'legit' or isn't good enough.
If you can't find your refund request, it was probably moved to the pending section if an admin has replied to it or to the archive if it was accepted/Denied.
Please use the format below to send in your requests:
Subject: [Discord Name] [Item you want refunded]
Content:
UCP / Login Name:
Character Name:
Items & Amount Lost
Exact time and date:
Reason:
Evidence:
Any refund request for an amount worth less than $5000 will be denied.